Frequently Asked Questions
Manufacturing
At Keshbazzar.com, we take pride in our meticulous manufacturing process, ensuring that every piece we create embodies precision, quality, and exceptional attention to detail.
Our products are thoughtfully designed and skillfully crafted by artisans who blend time-honored techniques with modern technology to produce lighting fixtures that are both stunning and durable.
- Handcrafted Artistry Many of our lighting fixtures, including copper, brass, and patina-finished pieces, are individually handcrafted by skilled artisans. Each item is carefully shaped, hammered, and finished to perfection, resulting in unique, one-of-a-kind creations that exude authenticity and artisanal charm.
- Premium Materials We prioritize using only the finest materials, such as solid copper, brass, and iron, to ensure exceptional durability and timeless beauty. These metals are selected for their strength, elegance, and ability to develop rich, natural patinas over time, adding character to every fixture.
- Sustainability Our commitment to sustainable practices is at the core of our manufacturing philosophy. We source materials responsibly, minimize waste, and emphasize eco-friendly production processes. Additionally, many of our metals, including copper and brass, are recyclable, contributing to a greener product lifecycle.
- Quality Control Every product undergoes a rigorous quality control process to meet our uncompromising standards for craftsmanship, durability, and design. From the initial concept to the final inspection, we ensure each piece reflects our dedication to excellence and stands the test of time.
Frequently Asked Questions
How can I check the status of my order?
You will receive a mail once shipped providing you the tracking number information. or You can check the status of your order by logging into your account on our website and navigating to the “Orders” section.
If you have any issues or need further assistance, feel free to contact our customer support team with your order number.
What is the estimated delivery time for my order?
Delivery times vary depending on the product and your location. Most orders are processed and shipped within 1-2 weeks, especially for made-to-order or handcrafted items. You will receive a tracking number via email once your order is shipped.
Can I modify or cancel my order after placing it?
We accept cancelation with a delay of 6 hours, but If you need to make changes on your order, please contact us as soon as possible.
Modifications or cancellations can only be made before the product enters the shipping phase. Custom or made-to-order items may not be eligible for cancellation.
Do you offer international shipping?
Yes we ship worldwide
What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us immediately with photos of the damage. We will work with you to arrange a replacement or refund based on the issue.
What types of bulbs are compatible with your light fixtures?
Most of our light fixtures are compatible with standard E26/E27 bulbs, which are available in various types, including LED, incandescent, and energy-saving bulbs. Please check the product details for any specific bulb recommendations.
What materials are your products made of?
We use high-quality materials such as solid copper, brass, and iron for our lighting fixtures. Each product’s material is clearly listed in the product description.
How do I care for and clean my light fixtures?
To maintain the beauty of your fixtures, gently wipe them with a soft, dry cloth. For brass or copper fixtures, avoid using harsh chemicals or abrasive materials that could damage the finish. Over time, some materials like copper will naturally patina, adding to their unique character.
Can I return or exchange my order?
We Accept Returns and Exchanges. We understand that sometimes a product may not meet your expectations, and you may need to return or exchange it. Our goal is to make this process as seamless as possible to ensure your satisfaction.
Please Visit our Return Policy
How can I contact customer support?
You can reach our customer support team via email, phone, or through the live chat feature on our website. We are available to assist you with any inquiries or issues related to your order.
Feel free to contact us for more information or if you have any additional questions!